23rd April 2020
Covid-19 returns update
Due to the current ongoing Covid-19 crisis we are offering the best possible customer service we are able to. With regard to product returns, we are currently unable to take goods back in to our stores for refund or exchange for the safety of our employees. We would request that you keep your original purchase receipt with the item you wish to return and contact us directly once restrictions have been removed. We normally request returns within 30 days of purchase but this will be fully extended to cover this current situation.
Many thanks for your understanding in this matter.
3rd April 2020
Covid-19 UPDATE - Oreton Branch Deliveries ONLY.
As of Monday 6th April, ORETON Branch will be operating a delivery ONLY service!
Please DO NOT turn up at Oreton as you will not be served.
To order from Oreton Branch please email: email@example.com or call 01746 718414.
• This DOES NOT apply to Kidderminster or Stourport who continue to offer a ‘call & collect’ service.
• Please email as we can respond much easier than if you call our branches, so please use this function where possible.
24th March 2020
Following the announcement from the Prime Minister (23/03), we are temporarily closing all access to our shops and yard areas with immediate effect, operating a ‘Call and Collect’ system for customers to collect goods directly from us.
Operating a COLLECTION and DELIVERY SERVICE – all orders can be made by calling or emailing one of our branches.
Kidderminster: 01562 745881 email: firstname.lastname@example.org
Oreton: 01746 718414 email: email@example.com
Stourport: 01299 534545 email: firstname.lastname@example.org
Call or email ahead and we will pick your order, which will be ready for collection when you arrive.
Payment must be made at the point of order, by card or on account.
The welfare of our customers and staff is paramount. All branches are following strict precautions and adhering to the current UK Government policy by:
• Activating social distancing
• Remote working for all suitable staff
• Restricted non-essential movements
• Intensifying cleaning schedules
Please be assured we are closely monitoring the situation and currently Thompson & Parkes branches at Kidderminster, Oreton and Stourport will remain OPEN.
Our Stourport branch opening hours are now Mon - Fri: 8:00 - 16:00 and Sun 10:00 - 16:00 due to the current national situation
If customers are self-isolating but still require building materials, please call your local branch and use their delivery service.
Thompson & Parkes have been serving the needs of local people since 1937 and it is vital that we all do our part to keep Britain building safely.
For any questions, please email: email@example.com.
Welcome to Thompson & Parkes
With over 100 years of trade experience, Thompson & Parkes is the longest established builders’ merchants in the Worcestershire and Shropshire areas supplying the building trade and local people.
We are one of the largest suppliers of Dulux paint locally offering a free colour mix and match service.
Whatever you need, just ask us!